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Shipping and Delivery Issues
 
Be Natural Organics has compiled a list of steps to help you resolve your missing package.
Step 1: Track Your Package
If you suspect your package was stolen, the first thing you should do is check your purchase confirmation email for tracking information.
Step 2: Check That a Well-Meaning Neighbor Doesn’t Have It
If you've verified that the item was delivered, check with your neighbors. It’s embarrassing to unleash your wrath on a customer support representative, only to discover the kind lady next door saw your package and took it in order to prevent it from being stolen.
Step 3: File a Claim with the Shipping Company
You might want to file a claim with the shipping company. UPS, FedEx, USPS, and DHL all provide an online claims process to report your missing item, or you can contact them over the phone.

File a Claim Online:
Fedex Start a Claim
UPS Start a Claim
USPS Start a Claim

Step 4: Check your Credit Cards for Purchase Protection
Many credit cards offer purchase protection that will reimburse you for stolen items, provided the item was purchased entirely with that credit card, and the card issuer is alerted within a specified timeframe. Check your credit card provider's website to check for this coverage, and to file a claim.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.